> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macro.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Get Support

> How to get help with Macro, and fixes for the most common issues.

## Get help

<CardGroup cols={2}>
  <Card title="Email support" icon="envelope" href="mailto:support@macro.com">
    Write to [support@macro.com](mailto:support@macro.com). Include what you were doing and what you expected to happen.
  </Card>

  <Card title="Book a call" icon="calendar" href="https://cal.com/team/macro/macro-demo-call">
    A member of our team will walk you through setup or dig into a problem live.
  </Card>

  <Card title="File a bug on GitHub" icon="github" href="https://github.com/macro-inc/macro/issues">
    Macro is open source, so bug reports (and pull requests) are welcome on the monorepo.
  </Card>

  <Card title="Watch the demo" icon="play" href="https://www.youtube.com/watch?v=Fn5hdzXsQQ8">
    Many "how do I…" questions are answered in the product walkthrough.
  </Card>
</CardGroup>

For specific topics: [licensing@macro.com](mailto:licensing@macro.com) for commercial licensing, [self-host@macro.com](mailto:self-host@macro.com) for HIPAA/FedRAMP and self-hosted deployments, and [teo@macro.com](mailto:teo@macro.com) if you want to contribute but aren't sure where to start.

## Common issues

<AccordionGroup>
  <Accordion title="Someone referenced a doc or task I can't open">
    You don't have access yet. Ask them to @mention it in a channel you're both in (that shares it with every member automatically), or to share it with you directly from the item's Share menu. See [Permissions](/permissions).
  </Accordion>

  <Accordion title="An email I'm expecting isn't in my inbox">
    Check the **Noise** tab. Macro filters lower-priority senders out of Signal. If a sender is misclassified, right-click any of their threads to move them between Signal and Noise; the change sticks for future emails. See [Signal vs Noise](/product/email#signal-vs-noise).
  </Accordion>

  <Accordion title="I @mentioned someone in a doc and they weren't notified">
    That's by design: mentions in a document's **body** don't notify or share. Mention them in a **comment**, or share the doc with them explicitly. The reasoning is covered in [Mentions](/concepts/mentions#what-happens-when-you-mention).
  </Accordion>

  <Accordion title="I don't see a feature the docs describe (Companies, splits, …)">
    Two usual causes: some features roll out gradually, so your account may not have them yet, and some features are desktop-only, like [splits](/concepts/blocks#splits) and keyboard shortcuts. See [Apps & platforms](/apps).
  </Accordion>

  <Accordion title="A call wasn't supposed to be shared with my team">
    Calls are shared to team memory by default. During a call, uncheck the toggle in the bottom left to keep it personal. The call still goes to your own memory, just not the team's. See [Calls](/product/calls).
  </Accordion>

  <Accordion title="My agent says it can't access something">
    Agents inherit your permissions. If you can't open it, neither can they. Get access to the item first (see the first question above), then ask again. See [Mentions in Agents](/concepts/mentions#mentions-in-agents).
  </Accordion>
</AccordionGroup>

<Info>
  When reporting a bug, include your platform (web or iOS), the block type involved (email, doc, channel, …), and a link to the affected item if you have one. It cuts down the back-and-forth.
</Info>