Please email firstname.lastname@example.org should further assistance be required.
Macro relies on several secure processes that run directly on the local machine. Sometimes, certain enterprise anti-virus configurations can interfere and prevent Macro from working properly. Ensure that Macro is whitelisted and can launch: Java (JVM, JRE) and .NET.
When needed, application logs can be found in the following locations:
%AppData%/CoParsefor initial installs prior to version 2.4.)
~/Library/Logs/CoParsefor initial installs prior to version 2.4.)
Clearing user's cache
For troubleshooting purposes, this page details the process of clearing the cache, often done before a full uninstall of the app. Uninstalling CoParse does not automatically delete the cache and it must be done manually as per the instructions below:
- Ensure that the CoParse application is closed.
- Open the File Explorer
Screenshot detailing where to type %AppData% in File Explorer
- Type %AppData% into the search bar and hit the
- Delete the CoParse folder.
Screenshot showing the intended CoParse folder to be deleted. Note that %AppData% often corresponds to C:Users/<username>/AppData/Roaming
This will delete the cache for the current user.
Warning: Clearing a user's cache will clear the "Recent Files" section from the PDF Viewer, and will require the user to sign back in to their account upon re-opening the app.